WELCOME TO HARVARD HEALTH DOCTORS GROUP

 

1. Appointments

 

All assessments and services through our practice are by appointment only. Appointments can only be booked by calling our office during our regular business hours.

 

2. Prescription Refills

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Please note that prescription renewal requests are NOT covered by OHIP. Effective July 1, 2022, prescription renewals can occur in one of the following ways:

• You come in for an appointment with your physician to renew your medication.

• You ask your pharmacy to send us a refill request, whereby we will send the prescription to the pharmacy along with a $20 invoice to you.

• You become a PS365 plan subscriber, whereby phone or fax prescription refills are covered by your PS365 plan.

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Do not leave your medication renewals to the last minute! If you plan on having your medications renewed in person with your physician, call the office when you notice that you are on your last renewal. If you plan on having your medications renewed by phone or fax, this will take our office and your pharmacy staff 1 week to complete.

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3. Walk-In Clinics

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Our office is responsible for your primary health care, and continuity of care is extremely important to us. You have access to medical care 365 days per year via our office’s on-call physician. If you need to speak with a health care provider and it is outside of our regular office hours, call our on-call service at 1-866-553-7205.

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We ask that you avoid visiting a walk-in clinic for after-hours care.

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4. Office Harassment Policy

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Our office has a ZERO TOLERANCE policy for aggressive or abusive language or behaviour directed towards any of our staff. The use of aggressive or abusive language or behaviour in our clinic is grounds for immediate dismissal from the practice.

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5. Emails

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Please note that our messages through OCEAN are monitored infrequently. For pressing matters, please call our office directly. Of note, email access is ONLY for patients of this clinic –please enter your demographic information to send us a message securely. As of July 2025, we will no longer be using our previous portals (Wellx, Pomelo).

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6. Non-OHIP Covered Services

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While OHIP covers the costs for most of your medical needs, there are many services we provide which are not covered. Examples of these include, but are not limited to:

• Prescription renewals through phone/fax

• Sick notes

• Notes for insurance purposes (including but not limited to: massage therapy, compression stockings, chiropractic care)

• Forms (including but not limited to: camp/school, disability, travel cancellation)

 

Harvard Health Doctors Group continues to utilize PatientSERV program to help you cover the costs of these uninsured services in a hassle-free and efficient manner. The PS365 plan is an optional annual fee plan that covers the costs of most uninsured services for one year. We believe the PS365 program is fairly priced. It has different subscription rates for individuals, couples, families, and seniors.

 

Of course, you may choose not to participate in the PS365 program, in which case any uninsured services you receive will be charged to you on a “pay-as-you-go” basis. For this option, you may leave payment information safely and securely with PatientSERV that will only be charged when an uninsured service is provided.

 

To choose either the PS365 plan or pay-as-you-go option with PatientSERV, please enroll online at https://patientserv.ca/. If you have any questions about this program, please contact PatientSERV at 1-800-385-3210.